Learning Center

As the complexity of the communications industry continues to grow, we understand that you require increased professional training and training-related services to meet your business objectives. Today's increasingly powerful and cost-efficient speech and voice automation solutions require specialized training in development, implementation deployment, and administration.

Convergys meets your training needs by providing courses that span all levels of expertise and job function - from contact center managers to directors, from programmers and developers to executives. No matter what your design or development expertise, Convergys has classes to enhance and grow your knowledge level.

Convergys Courses

Courses are offered in a classroom, as a webinar, or as e-learning modules. Courses cover product fundamentals including architecture, features, functionality, technologies, and techniques, as well as hands-on programming, configuration, integration, and troubleshooting.